Privacy Policy for SkyHaven Tours
Last Updated: [9/28/2025]
At SkyHaven Tours, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of personal information:
a) Personal Identification Information
When you make a booking or inquire about our tailor-made tours, we may collect details such as:
- Name
- Email address
- Phone number
- Address
- Passport details (for visa and travel arrangements)
- Payment information (credit/debit card details, billing address)
b) Technical Data
When you visit our website, we automatically collect technical data about your device, browsing actions, and patterns. This includes:
- IP address
- Browser type and version
- Device type
- Geolocation data (based on your IP)
- Pages you visit on our site
- Referral source (how you arrived at our website)
c) Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve the user experience. These cookies may collect data on pages visited, time spent on the site, and other engagement metrics. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
- To process and confirm your bookings
- To provide information on customized tour packages and services
- To communicate with you regarding your bookings, inquiries, or feedback
- To respond to customer service requests
- To improve our website, services, and customer experience
- To comply with legal obligations (e.g., in relation to visa arrangements or safety regulations)
- To send promotional materials or updates (if you have opted-in to receive such communications)
3. Sharing Your Information
We respect your privacy and will not share your personal data with third parties unless necessary for the following reasons:
- Service Providers: We may share your information with third-party service providers (such as hotels, transportation providers, or activity operators) who are involved in the delivery of your tour services.
- Legal Requirements: We may disclose your personal data if required to do so by law or in response to a valid legal request (e.g., a subpoena or court order).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We employ strict security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, please note that no data transmission over the internet can be guaranteed to be 100% secure, and we cannot guarantee the security of information sent to us through online channels.
5. Your Rights
As a user, you have certain rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can update or correct your personal information if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your personal data, subject to certain legal obligations.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
- Withdrawal of Consent: If you have previously provided consent for us to process your data, you can withdraw it at any time.
If you wish to exercise any of these rights, please contact us using the details below.
6. Third-Party Websites
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those third-party sites. We recommend that you read the privacy policies of any third-party websites before submitting any personal information.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights under this policy, please contact us:
Skyhaven Tours
Email: [info@skyhaventours.com]
Phone: [+94 778 716 183]
Thank you for choosing Skyhaven Tours. We are dedicated to ensuring your privacy and providing you with exceptional travel experiences in Sri Lanka.